How to connect your FleetSharp account and activate live equipment tracking in Knowify

To activate live equipment tracking inside Knowify, you’ll need to connect your FleetSharp account using an API token. This is a one-time setup, and should take 5 minutes or less.

Before starting, make sure:

• You can log in to FleetSharp
• You have Admin access in Knowify

Step 1: Enable the FleetSharp integration in Knowify

1. Log in to Knowify
2. Go to Admin → Customize → Integrations
3. Select Telematics by Linxup / FleetSharp
4. Click Enable integration (you'll only need to do this once)
5. You should now see a new field asking for a FleetSharp API token.

Step 2: Generate an API token in FleetSharp

1. Log in to FleetSharp
2. Go to: Setup → API / Developers
3. In the top right corner of the page, select the "Experimental" API Version
4. Click the orange button to create a new API key
5. Copy the token you just created

Step 3: Paste the token into Knowify

1. Return to the FleetSharp integration screen in Knowify
2. Paste the API token into the token field
3. Click Save changes
4. If the connection is successful Knowify will confirm that the integration is operational.

Troubleshooting

If the connection fails:

• Double-check that the token was copied correctly
• Make sure the token is active in FleetSharp
• Confirm you have Admin permissions in Knowify

Next steps

Before your equipment will show up on the Activity Map in Knowify, you’ll need to match your equipment in Knowify with the equipment you’re tracking in FleetSharp. Follow the step-by-step instructions here:

👉 How to match FleetSharp equipment to Knowify equipment